Returns & Exchanges
At Mathews Jewelers, we want you to cherish your purchase forever. If you are not completely satisfied, we offer a 30-day window for returns and exchanges on all unworn, non-customized jewelry in its original condition.
Initiate Your Request
Log into your account or visit our online portal to request a Return Merchandise Authorization (RMA) number and a prepaid shipping label.
Secure Your Jewelry
Place the item in its original presentation box and include all certification documents, appraisals, and the original sales receipt.
Ship with Care
Affix the provided shipping label to a secure, double-boxed package to ensure maximum protection during transit to our inspection facility.
Inspection and Refund
Once our master jewelers verify the item's condition and authenticity, your refund or exchange will be processed within 5-7 business days.
30-Day Window
Return within 30 days of delivery
Free Returns
Prepaid shipping label provided
Fast Refunds
5-7 business days processing